John Bardos

7897 Rosewind Court, Columbus, Ohio 43235

(614) 389-3732 Home     (614) 787-7007 Cell

E-mail: jtbardos@columbus.rr.com

 

Information Technology Engineer & Project Manager

 

 

With over 20 years of IT systems engineering, supporting 24 x 7 mission critical infrastructure and project lead knowledge, I retain an all-encompassing capacity over the time with extensive customer experience and diversified technologies. Worked with dynamic enterprise environments and lead varied cross-functional teams, provided systems integration into non-standard and hybrid infrastructures.  I have proven Project Management and troubleshooting experience in WAN/LAN, Datacenter, server and storage environments.  I designed, tested and provided disaster recovery to a wide client base testing and certifying new technologies.  I am mature, resourceful and collaborate between cross-functional teams,  I have the ability to manage projects in a multi-task environment, relying on experience of past to assist.  Qualification highlights include Campus WAN/LAN management, Service Delivery Manager, Project Manager, customer relationship and management with hands on engineer in a technical arena with hardware knowledge of Cisco, Fortinet, Sonic Wall, Dell, IBM, SAN and NAS, comm and data center management.  Communications technology include VPN Enterprise Remote Access,IP and routing protocols and services, L2 and L3 switches, routers and WAP, hardware and software virtualization, PBX/VOIP systems and desktop support. Able to work any shift and/or non standard hours including on-call, standby, 24x7 support. 

 

Network and Radio Support (State of Ohio DAS Multi Agency Radio Communications) Sage Group (Consultant)                                                                                                                                                    October 2013 - Present

 

Statewide information technology and telecommunications services to State of Ohio Public Safety organizations including Ohio Highway Patrol, Department of Natural Resources and many county public safety offices. Provide technical support of 700/800 MHz radio and data networks which utilizes state of the art trunking technology providing secure and reliable network and wireless communications.

Customer support for 47,500 Computer Aided and GPS based dispatch services (Motorola Centracom), and 800 Mobile Data Terminals.  Maintain AT&T/Agile T1 and T3 circuits, troubleshooting and loopback the smartjack, testing of the  NIU and CSU/DSU status, repair VPN connection issues.  Hold certification for troubleshooting Ohio LEADS network offering assistance for Cisco CPE network connectivity and analysis utilizing many software examination tools including HP Openview, Wireshark, Open Putty, and basic ICMP tools. 

 

Network Engineer  (IT Consultant for DSW)                                                                         

April 2013- October 2013

 

  Using INOBLOX NetMRI configuration management tool, I was tasked with advanced network analysis by identifying common issues that may be occurring within the network which impede performance/failover for the customer.   I was expected to cover the setup issues list and identify approximate 22 issues.  The methodology will ensure the use of the data in the NOC and actively address problems before they impact our customers. My duty is to come up with a more accurate view create assessment of the rest to ensure we've filtered out any white noise. 

 

Our Production Assurance team developed a process known as the H.A. Resiliency effort.  This is an ongoing scan of many infrastructure components in environments that should be providing high availability to applications based on infrastructure redundancy and failover convergence.  From a network perspective, there were different High Availability environments (and devices).  Within each of those environments, we scan a few dozen things that are most critical to providing high availability based on a variety of potential network or server failure scenarios.  Most of the high risk and medium risk issues have been corrected, but we have many low risk items that need analyzed and corrected.

 

We were approaching the back end of much of the 6500 product lifecycle which were  predominantly have 6500s providing access layer connectivity to all the network closets in the downtown campus.  It is assumes that we will be hitting critical EoX milestones on a variety of the components in the chassis.  My goal was to get in front of this problem and come up with a multi-year resource and cost strategy for refresh.  I was tasked with working with  Cisco to assess the 6500s (and components) we have in the Columbus Campus and come up with a projection of critical EoX dates and refresh strategy.

 

Create cisco VLAN configuration change templates for each store and submit for QC for approval.  Use ICMP protocols to run various tests for connectivity and health status. Implement assigned stores in rollout schedule, logging into the router backing up the current running config and applying new changes. Validate changes using ICMP protocols ensuring connectivity and VLAN mapping.  Validate all changes with show commands and network connectivity.  Use a cad application to map out all access points, pointing out various db measurements around store floor, reboot access points and verify VLAN mapping and HREAP for proper native VLAN configuration. Perform access point and wireless site surveys.  Update circuit IDs and DMARC information in master circuit documentation.  Verify and decommission 2800 series cisco routers by wiping running configs and flash memory.  Troubleshoot production cisco routers with network connectivity issues

 

Aztech Global Solutions (IT Consultant)                                                                                   

October  2010 – April 2013

 

IT Consultant managing diverse network and systems administration and client relationships for many companies in the Ohio area.  Required to develop automated high availability, failover and backup applications and architecture. Responsible for around the clock system uptime, 24 x 7 client support for every aspect of clients IT needs.  Develop continuity guides and training manuals for many clients, documenting architecture, hierarchy, passwords and templates. 

 

Delivered support in Active Directory management, policy implementation, access, authentication and authorization, establishing the central nervous system in user and computer management in domain architecture.  Microsoft 365 or on-site Exchange server managing Active-sync, webmail access, mailbox users, large mailboxes, offline compression of large mailbox files, setting email size limits.  IIS support implementing Trend Micro, web site and certificate management. Working with ISP’s and host name providers, managing SSL Certificates, @ servers, and MX records

 

Connect remote users and offices with virtual private network SSL, IPSEC, LT2P and PPTP protocols, using Microsoft, Cisco, Fortinet, Draytek and Sonic Wall devices.  Created full and partial virtualized hardware and desktop  solutions over LINUX, Windows and Apple environments for use with remote users and data center space limitations  Developed remote access, remote desktop and virtual servers. Experienced people person responsible for client relationships and customer satisfaction.  Sample responsibilities include:

 

·             Installation and planning of network cabling including fibre, and copper RJ45, CAT5 UTP, STP  and CAT6, RJ11, PBX and Televantage

·             Design, migrate and install communications closets including HVAC, UPS, RACK, virtual and physical design templates for  space calculation, troubleshooting and cabling assignments

·             PBX to VOIP migration that encompass project planning, work with TELCO, establishing DMARC, configuring native VLANS, peer trunking assignments, QOS, Service priority and bandwidth allocation,, NAT, messaging system, rollover and off hour attendants

·             Configure and maintain campus switches, routers and firewalls, network attached storage, and wireless access points

·             Administer Microsoft Windows Servers 2003-2013 (Active Directory), Microsoft Workstations, network security devices, and Internet Information Server

·             Office 365 and SQL server 2005 and 2009, Citrix Xen server

·             Used VMware and Bootcamp to establish virtualization

·             Migrated to Windows 2008 Enterprise Server/Exchange 2010 Server with Webmail and Smartphone Services, Windows Server Updates Services (WSUS), and Microsoft Operations Manager, Security Essentials

·             Required to manage SPAM using SONIC Wall firewall filtering with real-time spam black lists for incoming email

·             Set up offsite users to work virtually via VPN and/or Remote Desktop

·             Responsible for security equipment including Sonic Wall and Fortinet firewalls

·             VPN users and spam blocking utility as well as Trend Micro Antivirus System Center and Antivirus for Exchange.

·             Backup and restore network data with Veritas Backup Exec 10.0. Administer ACT! 2013 database with weekly synchronization.

 

JP Morgan Chase (Help Desk Consultant)                                                                          

September 2009  - October 2010

 

Conversion project providing tier-2 level support for the Washington Mutual/JP Morgan Chase branch migration.  Addressed trouble tickets using Peregrine and Eagletrouble ticket system.  Merged and converted Washington Mutual equipment to chase standards using network diagnostics, angry IP, radia, VNC and SMS tools.  Equipment included MICR printers, Magtek card readers and Pin Pads, HP Network Printers, belkin Pin Pads etc.

 

 

 

Limited Brands Senior Network Engineer  (Consultant)              

September 2008- June 2009

 

Provided senior-level network engineering and technical support for LAN, WAN, and RF infrastructure. Designed, configured, troubleshoot and maintain company network equipment across multiple brands. large-enterprise, and multi-vendor environments.

·          Designed, implemented, and operated secure and manageable switched and routed networks with enterprise switching technologies, including link negotiation, VLANs, trunking, inter-VLAN routing, port aggregation, and fault isolation.

·          Used enterprise routing technologies, including static and dynamic routing, routing protocols (EIGRP, OSP, BGP)

·          Implemented and supported the Fortigate and Forwifi routers/firewalls with VPN technology, including remote user access, branch office and worldwide store connectivity, monitoring, and fault isolation

·          Used fault isolation packet capture hardware/software (Ethereal, WireShark, Sniffer)

·          Experience with wireless technologies 802.11b/g,n WPA/WPA2 configuration, 802.11x, site surveys, monitoring, and fault isolation  (Fortinet and Cisco Autonomous or Unified Wireless products)

·          Installed and provided support for security services, including Fortimanager, Check Point FW-1 NG, Cisco ASA, RADIUS authentication (Microsoft IAS), and IDS/IPS implementing QOS, including traffic shaping, COS, and DiffServ

·          Set up and provided Limited Brands store DiGiop, and VoIP services including video conferencing and meetings nationwide

·          Strong Windows and Linux OS Skills (AIX, XANDROS, SUSE etc)

 

NetApp (Network Appliance)                                                                                                      

June 2005 - January 2007

SAN Enterprise Service Delivery Manager (Consultant- Professional Services)

 

Responsible for the overseeing SAN Fabric Remediation engineering, planning, design, implementation, and operation of Unix and Windows Midrange computing platforms for n-Tier application architectures. Responsibilities include research and development of new technology and engineering best practices, as well as the implementation of complex and comprehensive solutions for enterprise and Line of Business applications. Served as Eastern U.S. Regional Professional Services Program Manager to brainstorm/productize NetApp Professional Services business in Eastern U.S.

·          Chosen as core team leader to scope and implement a variety of Professional Services aligned to NetApp SAN Infrastructure hardware and Software technologies. Worked with NetApp US engineering and vendor management detailing project plans and tasks.

·          Applied technical engineering background of Network (WAN/SAN/IP) establishing a methodology for resources, level of effort, hours and pricing to a variety of technologies/concepts in a distributed environment.

·          Held leadership role in planning and implementing complex NetApp implementations such as project management design/architect of major components, task management, personnel identification, client deliverables and communication with clients and management.

·          Improved and enhanced NetApp Professional Services consulting best practices. Created automated templates for converging level of effort spreadsheets into the Statement of Work saving time and effort while maintaining a standardized format.  Scoped and wrote all detailed Statements of Work for Eastern Region and engaged sales team activities to scope all service deliverables. 

·          Performed migration and test application in detail ensuring credible deliverables and customized test and acceptance according to customer requirements. Configured, implement and test backup/restore configuration. Design/Architect SME builds implementation plan.

·          Contributed to the improvement and enhancement of NetApp consulting best practices. Collaborated with outsourced vendor to develop detailed plans for execution, track status, reporting, and issue escalation & resolution.

Notable Nomenclature that were part of NetApp project roles

·          Fabric-attached storage (FAS) 200, 3000, 6000 and 9000 systems,

·          Decru Data encryption solution as part of a DMX to FAS migration

·          NearStore Virtual Tape Library (VTL)

Notable Add-on services/software solutions for NetApp engagements

Veritas, Storage Operations Manager (formerly DFM), Data ONTAP, FlexCache, FlexVol, MultiStore, SnapDrive, SnapLock, SnapManager, SnapMirror, SnapVault, and VFM (Virtual File Manager)

·        Brocade 6.x FOS Upgrading and monitoring experience

·        Brocade Fabric Watch

·        Brocade DCFM

·        Cisco Fabric Manager

·        Brocade Switch Firmware 6.x

·        Perl scripting

·        Unix Shell Scripting

·        General EMC DMX / Clariion experience

·        General HDS USP experience

 

EMC- SAN Service Delivery Project Manager (Consultant)                                                    

June 2004 - June 2005

 

Served as Project Leader for various SAN Fabric Remediation engagements assuming ownership of various EMC based solutions centered on Clariion Network Storage and Disk Libraries, Symmetrix and Centerra. Each project utilized EMC’s StorageLogic delivery methodology.

·          Ensured all projects and engagements to be completed in a contiguous timeframe.

·          Worked with customer to complete the planning and estimates required for the entire project.

·          Created detailed Project Plan, documenting meeting schedules (interviews, post-assessment

·          dialogue, etc)

·          In charge of staffing requests and resource assignments

·          Managed a team of experts for each engagement including SAN Technical Architects, Data Migration Specialists, Engineering Experts, and Customer Service Engineers

·          Maintained Lead Sales and Project Tracking database following key milestones, revenues forecasting, and maintaining a Level of Efforts (LOE) worksheets for proper project delivery.

·          Developed SRDF Test and Acceptance and SRDF replication design plans

·          Developed strategies for HOST based migration considering dependencies and minimizing downtime

·          Managed

Notable EMC Customer Engagements with solutions and nomenclature:

·          Indianapolis Power and Light - 5930 host based/SRDF Migration to DMX 1000 (Open Systems and Mainframe), SRDF, Timefinder SNAP, Oracle Layout Consulting

·          Luxottica – 3830 to DMX 800 host based migration, 8830 to DMX 1000 host based migration, implementation of ED-64m, SRDF/AR (Automated Remote) implementation and testing

·          Standard Register- CX700 Clariion Disk Library Installation- 4700 – CX700 Migration, 8730 and 800 host based migration to a DMX 1000

·          Airline Reporting Corporation- DL300 Clariion Disk Library installation, Control Center installation

·          Catholic Health Partners- Disaster Recovery assessment

·          Western and Southern - Clariion Disk Library installation, Control Center, SRDF/AR

·          State of Indiana- Control Center installation, Disk Library installation

 

NCR              Teradata (Consultant)                                                                                                        

March 2003- June 2004

Service Delivery Project Manager

 

Principal in developing global remote support capabilities for Teradata/CRM resulting in “State of the Art” problem detection techniques reducing the average escalated call by between 30% and 40% in time and cost. Key features included new implementation of CCL manager and client transport, SSH and other ODBC based tools on the Teradata Administrative Workstation (AWS), database dump retrieval tools, Neoteris SSL and Vandyke Secure Shell, customized auditing and accountability for over 375 analysts and 750 worldwide customers implementing Healthcare Insurance Portability and Accountability Act (HIPPA) and Gramm Leach Bliley (GLB) standards for data storage.

 

COMSYS                                                                                                                                            

January 2002 – March 2003

Project Services - Practice Director Network Solutions                              

 

Program Director, building a definable Network Solutions business that incorporated infrastructure; value added services and enhanced services.  The practice portfolio consisted of Help Desk and Desktop Support, Data Mining, OS Migrations, Infrastructure and Security Assessments and Outsourced Managed Services.  The Practice Director creates a capability matrix based upon core competency and aligns new vertical markets through strategic initiatives.  Responsibilities included development of partnerships to fill gaps in services, datasheets, case study, project profiles, white papers and strategy papers for sales support, training, proposals and business case.  Incorporated the Glomark EVC in forecasting and measuring the Economic Value Creation of investments and expenditures in people, processes and technology.  This was helpful in uniquely quantifying return of investment for proposed solutions with limited experience.  Practice generated over $4-million worth of revenues in first 6 months of development including examples of the following engagements:

·             Fannie Mae – Customer Care Call Center 2-Year contract

·             SunTrust – Server/Desktop Migration with Desktop Support

·             ISI Refrigeration – Network Infrastructure Assessment

·             The Discovery Channel – Desktop and Server Migration

·             American Hotels – Security Assessment and Monitoring

 

Comsys- Senior Project Manager for Nationwide Insurance                                       

March 2001-January 2002      

 

The National Platform Project was a strategic, $20-million Data Warehouse initiative deploying a Central Infrastructure, Storage Area Network (SAN) including Data Mining tools, designed to give guided, on-line analysis, interactive process, with easy to understand results 7x24x365. The project comprised a full architectural design and build of redundant SAN in two geographically dispersed data centers utilizing 15 SUN 6500 Servers with Veritas Clustering Software including a 6 Tb EMC frame for Business Continuance Snapshots of data storage. Versions of software included Oracle 8.17, Solaris 8, Veritas Volume Manager 3.2 and Veritas Client Manager 3.4.  Business requirements called for a complete fail over capability and disaster recovery, as well as system maintenance, monitoring, and performance reporting. Responsibilities of the project involved creating and managing all aspects of $20 million budget, activity and progress reports concerning the various telecommunications sections, budget tracking, reconciliation analysis and the development of a Plan Build and Run Support teams.  Project completed as scheduled with successful transition from development platform to support.  Currently the Project is in full production and conducted and audit on the budget resulting in a savings of $5 million in amortized asset and service costs.

 

WorldCom  (Compuserve, UUNET)                                                                                           

Oct 1994 – March 2001

Lead Network Engineer and Project Manager                                  

Developed complete turnkey outsourced alternatives for customers without in-house expertise for network and security systems. A potential new business model and revenue opportunity for WorldCom Enhanced IP Services, the requirements leveraged standard products into a customer-enabled value add Quality of Service, procurement, provisioning, and reporting system. This innovative opportunity provided the customer the power of implementation without in-depth knowledge of complex deployment of critical Telecommunications configuration and management.  Services included Secure VPN with Managed Firewall and Public Key Infrastructure (PKI), Web Hosting, Managed Telephony Services, ASP and Video on Demand.  Responsibilities included building an effective service strategy that required marketing positioning, recommended strategies, development of a service definition, cost implications and technical feasibility and pricing.  Highlights of the service rollout were:

·             Approved Business Case (first in 2 years) for complete funding for Customer Directed Service

·             Projected revenues of over $30 million for first year rollout

·             Accepted as part of WorldCom Majors established funding and support for new generation Secure VPN

·             3 new beta customers immediately after feasibility and funding approval totaling over 250 sites

 

Telecommunications Product Portal

Telecommunications Service Portal for cross-functional collaboration of product and project information for WorldCom Americas Products. An internal and external workgroup- the portal included dynamic comprehensive search capabilities and superior administration of product information. Content included project updates and feeds, corporate news with market analysis and a secure automated management bonus application. Requirements for the project were 5 e-marketing sites within the WorldCom Intranet and the information was unveiled to the user in a seamless fashion. Responsibilities included creating a design process that uses decision matrix, brainstorming and implementing structured programming disciplines.   

 

Data Center Build

Native $10-million data center facility build-out for WorldCom Global Hosting Telecommunications service. Scope of the project included implementing Packet over SONET, Network and Rack design and installation, Data Center security, construction and logistics.  Responsibilities of the project were defining the project objective, scope of work, and a list of required tasks, task deliverables, resource requirements, project schedule, project budget, and the project organizational reporting structure.  The planning also includes an assessment of Project Risk and Project Estimating/Scheduling Assumptions. Implemented Quality Inspections using peer walkthroughs for all deliverables to ensure that the deliverable is consistent with customer standards, and to ensure that the deliverable meets or exceeds project requirements.  Negotiated lead installation times with utilities and TELCO, juggling scheduling with contractors and business development. Navigated funding support for project that required seismic approval and complete replacement of ventilation and cooling systems. Project delivery completed as scheduled and Data Center is currently in use as a primary facility in West Coast. 

 

QA Manager              

Established a new Global Hosting Operations Support Team (GHOST) requiring adoption of policy and procedures for Web Hosting and Co-Location Telecommunications service. Managed QA team to define and report Service Level Agreements, develop quantitative SLA Metrics, Trouble Ticket Reporting and Response Definitions, Change Management procedures, adoption of security policies and procedures, proactive Capacity Planning and Disaster Recovery.  Team developed a comprehensive Data Center service manual and automated metrics reporting system with feeds from Remedy.

 

Senior Network Engineer / Manager, Network Integration Services                            

Managed internal consulting group with over 100 customer account visits for post and pre-sales technical consulting. Formed new integration team to collect significant revenues for unique, complex network solutions. Developed Network Technical Center training program (NTC University) for Sales Support field engineers, providing hands on Cisco and Microsoft Enterprise Remote Access solutions, routing theory, WAN/LAN troubleshooting, and firewall security, training 250 engineers over a 1-week period on a quarterly basis. Developed and tested various Telecommunications solutions including implementations of Security, Web Hosting, E-Mail, Remote Access and VPN and Telephony. Assisted in engineering 2500 sq. ft. lab for testing and development of Telecommunications products. Provided initial and high level technical support for WAN/LAN technologies including ATM, X.25, Frame Relay and Remote Access. Wrote several technical training manuals for WAN/WAN theories and troubleshooting procedures. Specialized in design of complex network integration for large corporation enterprise. Have a multitude of IT experience integrating a variety of applications for testing Telecommunications over Packet and IP Based Direct or Dial Networks. Possess knowledge in desktop environment including network connectivity and hardware and software integration and support.

 

 

Independent IT Engineering Consultant                                                                 

January 1992 - October 1994

IT consultant, advising and supporting clients for network, desktop and server support. Provided support and implementation of corporate systems, systems administration duties for Network Operations, Customer Support, Help Desk, and Application Development. Participated in strategic design and deployment of wide area and local area networks (Frame Relay, X.25, Ethernet, Token Ring, NOVELL, UNIX, and NT). Conducted training courses in Networking and PC related technologies. Have extensive PC Hardware and Software architecture knowledge

Left due to Position at WorldCom

 

US Air Force - Security Project Manager/ Nuclear Weapons Specialist         

January 1986 - January 1992

 

Education & Training

Ciscos CBT Course - CCNP/ CCNA/ Wireless/ VOIP

 

Ohio Dominican University- Columbus Ohio

 

Harding University - Searcy Arkansas - 2 years Undergraduate- Computer Science

 

Community College of the Air Force - Munitions Systems Technology

 

Dale Carnegie Training - Columbus, Ohio

Professional Leadership Training for Managers

 

EMI- George Washington University – Arlington VA. - Managing Projects in Organizations/ Managing IT Projects

 

American Research Group US- Columbus, Ohio Intro and Advanced Cisco Router Configuration

 

Knowledge Development Center US –Columbus, Ohio - Microsoft Windows NT Server 3.51 - Systems Administration

 

Microsoft Education Services US – Columbus, Ohio - Systems Administration of SQL Server on Windows NT

 

Tech Data US – Medina, Ohio CNE Fast Course